What is local pickup and who can use it?
Free local pick up is for DURHAM residents only. Or for anyone who would like to come to MY HOUSE and PICK UP their treats from the cooler on my front porch.
After placing an order, customers can either wait to receive a “ready-for-pick-up email” or email me directly at customerservice@durhamtoffee.com to schedule pick up. Standard pick up hours are M-F from 4-6 pm and Saturdays from 10-noon. Other pick up times available upon request.
IMPORTANT: Your order will NOT be waiting in cooler for you unless a particular pick up time has been scheduled via email. We like to keep all product protected indoors until we know you are coming.
Can I order gifts for multiple destinations in the same transaction?
Yes!! Hooray! When you “view cart” after adding your gifts, you will also be able to choose shipping to “multiple addresses” as well as add individual notes for each one.
Here are the detailed instructions: https://durhamtoffee.com/collections/gifting
Are any of your products gluten-free?
While none of our products are CERTIFIED gluten-free, and we do make all of our products in a facility that also uses gluten, neither the Toffee, Brittled Nuts, or Happy Cookies use any glutenous ingredients.
Can I enclose personal messages with gift boxes?
YES!!
Yes! Isn’t this the MOST important part!? We love passing along your personal expressions and sentiments! Just let us know what you would like to say in the notes section at checkout and we will make sure your recipient receives your message!
Companies sometimes choose to print out their own marketing and send it to us for enclosure as well.
Can I order chocolate products in hot weather or for hot destinations?
Yes! During the summer months, shipping costs escalate because we carefully insulate your products and tuck ice packs in around them. In the cooler months, shipping costs drop as this is no longer necessary—except for in the southernmost states.
Be sure to stay on the lookout for your delivery and get it out of the sun as soon as it arrives. And of course, you will be SO eager to do that anyway! YUM!
What's the Christmas scoop?
Christmas is happy-crazy around here, and by “Christmas” I basically mean the entire fourth quarter. We adore all of it, and have carefully constructed boundaries to protect those we love (including you!), our sanity, and the meaningful beauty of the season. Here are a few things you need to know for Holiday Season 2022:
• We are a small-batch, family/friend-owned-and-operated business and quite humanly have limited capacity. All products are available only while supplies last and on a first-ordered, first-served basis. So please please dearhearts, ORDER EARLY.
• The deadline for all wholesale orders is October 14.
• The deadline for all corporate or bulk (>25 units) orders is Friday October 28.
• The Durham Toffee Company will be closed December December 15-January for rest, family time, and Christmas celebrations. We love our customers hugely and pray peace, love, and joy for each of you this Christmas season.