Shipping
We LOVE to THRILL our customer friends and promise to ship orders as soon as possible year-round. Please feel free to leave a note at checkout if you have any particular timing requests or needs!
NOTE: We do not ship meltiest products (Toffee, Mash Up and gift boxes including these items) during June, July and August. We're sad about it too, and are hoping Brittled Nut Clusters and some of our shippable special edition items can keep you grinning until we are able to ship chocolate again, hopefully around mid-September.
Warm Weather Shipping (excluding June-August)
As we all know, dark-chocolated Durham Toffee is PRECIOUS! And, it can be just a wee bit needy, requiring EXTRA special shipping attention during warm sunny months--like spring and fall in NC and/or southern-most states year round.
The Durham Toffee Company ships all warm-weather shipments Monday through Wednesday only (holidays excluded) in insulator-lined boxes with ice packs. The customer’s cost is the carrier’s delivery fee PLUS $10 to cover the cost of these extra fabulous cooling supplies.
Customers are encouraged to sit by their front doors eagerly anticipating the arrival of their special treats and bring them in out of direct sunlight and heat as soon as possible!
IMPORTANT: As much as we want to please our customers, the extent of our responsibility and care cannot extend beyond our extra-careful packaging and strong recommendations to be on the lookout for your product.
Pickup
Free local pick up is available for Durham locals and is available most weekday afternoons between 4 and 6 and on most Saturdays between 10 and noon. Other times are easily available upon request.
When your order is ready for pick up (generally within 24 hours), you will receive an email notification with pick up location (27705) and other details. Please reply to this notification to schedule your pick up, or email customerservice@durhamtoffee.com with particular scheduling requests.
Restock Policy: Orders not picked up within one month of fulfillment will be restocked so product is not wasted.